Support
Need help with Velvet AI, Premium, account deletion, privacy, or App Store review questions? This page is the public support channel for the iOS app.
Contact
Email: support@velvet.enriqueivars.com
Please include your device model, iOS version, app version, and a short description of the issue. Do not include sensitive personal information in support emails.
Typical response time: 2 business days.
Premium and purchases
- Purchases are handled by Apple In-App Purchase.
- Subscriptions can be managed or canceled from Apple ID subscription settings.
- Use Restore Purchases inside Velvet AI if Premium is not recognized on your device.
Account deletion
You can delete your Velvet account and app data inside the iOS app from Settings > Account & Privacy > Delete account and Velvet data.
If you need the web instructions, open https://velvet.enriqueivars.com/account/delete.
Privacy
Read the privacy policy at https://velvet.enriqueivars.com/privacy. For privacy requests, email support and mention "Privacy Request" in the subject.
AI safety note
Velvet AI characters are fictional AI personalities for entertainment and creative conversation. They are not real people and do not replace professional medical, legal, financial, or emergency help.